Return Policy
At Wiley’s Furniture, we want you to love your purchase. If something isn’t right, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 3 days of delivery or pickup. To be eligible:
The item must be in original condition (unused, unassembled, and free of damage)
Must include original packaging (if applicable)
Proof of purchase is required (receipt or order number)
Non-Returnable Items
We do not accept returns on the following:
Special/custom orders
Clearance or final sale items
Assembled furniture
Mattresses or bedding (unless unopened and unused)
Items damaged after delivery
How to Start a Return
To request a return, please contact us at:
📧 [Wileysfurniture@gmail.com]
📞 [443-316-9959]
Include your name, order number, and reason for the return. Once approved, we’ll provide return instructions.
Return Delivery
For local returns, we can arrange a pickup for a fee
You may also return items to our store location during business hours
Return shipping fees are the customer’s responsibility unless the item was delivered damaged or incorrect
Damaged or Defective Items
If your item arrives damaged or defective, notify us within 48 hours of delivery. We’ll repair, replace, or offer a refund depending on the situation.
Refunds
Refunds are processed once the item is received and inspected
Allow 3–7 business days for your refund to appear back on your original payment method
Original delivery fees are non-refundable
Store Credit Option
Prefer to exchange or shop later? We also offer store credit for eligible returns.
Questions?
We’re happy to help. Contact our team anytime with return questions.
Wiley’s Furniture
📧 [wileysfurniture@gmail.com]
📞 [443-316-9959]